Dr Say Yen Teoh is a dedicated and forward-thinking Information Systems researcher and Senior Lecturer at RMIT University. Her expertise spans digital transformation, blockchain, and health information systems, with a growing research focus on the intersection of Environmental, Social, and Governance (ESG) principles and Artificial Intelligence. She explores how digital technologies—particularly AI—can drive responsible, sustainable business practices and has recently developed an AI-powered Intelligent Sustainability Compliance artifact that exemplifies this vision in action.

Dr Teoh earned her PhD from the National University of Singapore and has since built a research program grounded in real-world application. Her work delivers tangible outcomes that influence policy, drive industry innovation, and enhance community well-being. With active collaborations across Australia, China, Malaysia, Singapore, Thailand, and the USA, her research reflects strong international reach and interdisciplinary relevance, effectively bridging academia, industry, and society.

She has published in leading journals such as the Information Systems Journal, Communications of the AIS, and Information Technology & People, underscoring her dual impact in scholarly research and applied practice.

Selected publications

• Teoh, S. Y., Dias, M., Vesty, G., Jansson, M., Rana, T., & Butler-Henderson, K. (2024). Health Information Systems in Value-Based Healthcare. In Accounting for Healthcare (pp. 55-74). Routledge.
• Sultana, J., Kibria, M. G., & Teoh, S. Y. (2024). Understanding the e-government adoption behaviour in a developing country: a case of Bangladesh. Electronic Government, an International Journal, 20(2), 139-160.
• Mohd Fadhil, N. F., Teoh, S. Y., Young, L. W., & Wickramasinghe, N. (2024). Use of HIS in achieving preventive care performance: a resource orchestration study. Information Technology & People.
• Mohd Fadhil, N. F., Teoh, S., & Wickramasinghe, N. (2023). Leveraging value-based care principles in developing eHealth systems: A teaching case. Journal of Information Technology Teaching Cases, 13(1), 30-38.
• Harshvardhan, .,Teoh, S. (2022). Improving Shipping Efficiency Industry-Led Consortium Blockchain Smart Contact In: Journal of Global Information Management, 30, 1 – 32
• Lim, K., Richardson, M., Teoh, S. Y., & Seto, W. (2022). More on Convening Technology: Blockchain, Fashion, and the Right to Know. SCRIPTed, 19, 36.
• Sultana, J., Teoh, S. Y., & Karanasios, S. (2022). The impact of blockchain on supply chains: A systematic review. Australasian Journal of Information Systems, 26.
• Teoh, S. Y., & Sultana, J. (2022). Understanding the E-government Adoption Behaviour in Developing Country: A Case of Bangladesh. Electronic Government, 19, 1-22.
• Sha, X.,Chen, J.,Teoh, S. (2020). The Dynamics of IT-Business Strategic Alignment: Evidence from healthcare Information System Implementation In: Information Technology & People, 33, 1465 – 1488
• Teoh, S.,Chan, C. (2020). Thriving on waves of change: Case study of an agile digital business in Singapore In: Journal of Information Technology Teaching Cases, 1 – 6
• Chan, C.,Teoh, S.,Yeow, A.,Pan, G. (2018). Agility in responding to disruptive digital innovation: Case study of an SME In: Information Systems Journal, 29, 436 – 455

Grants (last 5 years)

• Preparing for Value-Based Healthcare: Providing Accountants with Skills in Digital Health and Supply Chain Management to Enhance Employability. Funded by: CPA Australia Global Research Perspectives Program 2018 onwards from (2022 to 2024)
• An investigation into the role for a pervasive technology solution to support gestational diabetes patient care. Funded by: Australian Technology Network of Universities (ATN) German Academic Exchange Service (DAAD) Grant pre-2014 from (2013 to 2015)
• The Use of Online Social Networks in Acute Social and Health Issues. Funded by: Australian Technology Network of Universities (ATN) German Academic Exchange Service (DAAD) Grant pre-2014 from (2012 to 2013)
• Investigating the system workflow and use of technology in the emergency department of a Victorian hospital. Funded by: RMIT Emerging Researcher Grants from (2008 to 2009)

Supervision

• 4 PhD Current Supervisions
• 6 PhD Completions